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fraud via comcast

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fraud via comcast

So I received a charge on my bank account from Comcast that I did not authorize nor is it on my account. I called comcast, they said to call my bank. My bank says I need to call comcast. I call comcast back and i get the same response, "I don't see that charge on your account."

 

Of course, it is not on my account, that's why I am calling. They need people who know how to go off script to assist their customers at times like this or provide a number to contact a dept that can help. This is a large amount and no one is in any hurry to give me my money back. 

 

Anyone out there have any solutions on where I should call?

 

 

Official Employee

Re: fraud via comcast

vazquez606 -- We do have a Customer Security Assurance (CSA) Team that can assist you with this. Here is their contact information.