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$$$$ for a battery?

New Poster

$$$$ for a battery?

How in the world can COMCAST charge older customers $165 for a battery for the new modem they told me i needed to have to correct a problem with the old modem dropping service almost daily?  I got the battery to backup the old modem in case of power outages, and of courde the new modem uses a different battery.  


Diamond Problem Solver

Re: $$$$ for a battery?

The battery is essentially for backing up phone service. If your modem was constantly resetting you either had cable signal issues, electrical issues or equipment issues

I am a Retired Official Comcast Employee
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