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error trying to change service

Regular Visitor

error trying to change service

i'm trying to change my plan to an nearly-identical-but-cheaper one and get this error:

"We’re sorry,  it looks like you'll need some help completing your order.

Please contact us at 1-877-680-7173."


some other posts on this forum say to post here so that's what i'm doing.


Re: error trying to change service

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: error trying to change service

Hi, etrottier - I can help you with the package change. Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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