donaldalexander, I'm so sorry about your loss. I understand, losing a loved one is a lot to go through and I don't want your cable services to be an added pressure for you during these times. I'd love to work with you to get that cable box taken care of quick and simply. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".