Community Forum

equipment return

Highlighted
New Poster

equipment return

I am a snowbird who left Florida early.  I was supposed to return my modem for the summer vacation stop.  Your stores are closed.  M neighbour has the modem and will take it to a UPS location if that works.  How do I ensure my account reflects that and I don't get charged for internet all summer?  Thanks.

Highlighted
Official Employee

Re: equipment return


@R_Douglas wrote:

I am a snowbird who left Florida early.  I was supposed to return my modem for the summer vacation stop.  Your stores are closed.  M neighbour has the modem and will take it to a UPS location if that works.  How do I ensure my account reflects that and I don't get charged for internet all summer?  Thanks.


In response to COVID-19 travel and safety concerns, we’re making equipment returns even easier with free UPS home pick-up.

Beginning Tuesday, March 24, customers can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. Customers will need the
tracking number from the UPS return label to schedule the pickup. Link below: 

 

https://www.xfinity.com/support/articles/returning-your-equipment


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!