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electronic payment

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New Poster

electronic payment

I have electronic withdrawal and your system did not withdraw.  I now have overdue and at least 3 sheets from your system stating different amounts owed.  Do you have a technically savvy person to fix your electronic withdraw, take the late fee off and reduce my service, while converting back to paper billing. Chase Bank assured me your withdrawal should have worked, but obviously it did not.

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Official Employee

Re: electronic payment

Hey, @jahoward123,

 

I can take a look in our system to see notes, history of auto-pay, and a bunch of tools to be able to help you out. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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