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drop/bury request process

Regular Visitor

drop/bury request process

When I ordered new service to my house at 7615 SW Brentwood, Portland, it needed to be terminated at a shed in back that we used as a construction office. Now that the project is done, we need to move the line to the house itself. But we installed an underground counduit on the other end of the back yard near the originating utility pole to make this easy. Nothing to dig up!


I made a request for drop/bury, 413054 and have a follow-up ticket 05266893 because the first appointment was a no-show.

 

Frankly, I'm not going to call 20 times like some have on this forum, I'll just call Century-Link or Frontier to get new service if I don't hear something today or tomorrow. I've been pretty happy with the actual service to date, and the original installing technician was great. Comcast, what can we do together to keep the service on your books?

 

MikeR

Expert

Re: drop/bury request process

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: drop/bury request process

 

msrichmond, let's take a look at your drop bury ticket. Please send me a private message with your full name, residential account number and address for help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: drop/bury request process

Thanks to the moderators and Comcast online support staff, this all got worked out and we have service to the house now.

All smiles now.