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downgrading service

Regular Visitor

downgrading service

My bill went up and I can no longer afford it.  I need to downgrade my services (I would like to get rid of triple play and just keep cable and internet), and am also willing to reduce the number of channels I have.  I've chatted with representatives online who have given me multiple numbers to call that either eventually disconnect me or are not available at the time I am able to call.  Is there no way for me to manage my plan online and not over the phone?

Official Employee

Re: downgrading service

Hi, rsigns86 - I'll be happy to assist you and check available promotions in your area. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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