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daily outages

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daily outages

I have been experiencing daily outages for several weeks (these are known to and reported by comcast)
my neighbor has been experiencing the same outages.

customer service will not tell my why this is happening or when it will be fixed.

I am working remotely and I am losing work and losing connection in the middle of important meetings

 

1. why do I have to request a credit when  these outages are known to comcast
I should automatically be given credits

2. why is this not being addressed?

I would drop comcast in a second but have no other option in my area
so I guess that answers my questions.