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customer service

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customer service

What does it take for me to get Comcast to do what it promised to do?  I returned back to Comcast after several years with another service because I believed it gotten better with its customer service.  when I came back, the salesman promised me that the new cable would be placed underground a few days after install.  Now nearly a year later, the cable is still on the ground for all to see as an eyesore.  I have asked for it to be placed underground, but nothing has happened.  Dont want to be critical but this is why I left the first time.  Suggestions?