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customer retention/loyalty program

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customer retention/loyalty program

**I'm actually posting this on two boards - Billing as well as Customer service hoping either will get me some help**  

 

My bill went up $30 this month and it looks like some promo. period ended??  I do have Triple play but since we've been loyal customers at this address since 2003 and for about 7 years at a previous residence, I was looking to see what packages may be similar to what I had and at a better price.  I'm asking the same of the "other" provider in our area.  I just can't see paying $30 more each month for this.

Any help is really appreciated.  Thank you -