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current outage

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Frequent Visitor

current outage

For the past 3 days comcast techs messed around with poles. Since then, my internet is off and on. Tv pixelates. And now there is long outage. I call support amd the recording says tjat the technicianss were.qorking the pole as an upgrade.
Both TV ams internet is offline amd the recording refuse to connecr me to a living agent! Did the comcast techs thay messed with the poles even know what they were doing?

This is an upgrade?
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Expert

Re: current outage

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: current outage

Hello @Anon626909, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and it's upsetting to hear your services are down. I can definitely understand how frustrating and inconvenient that is, especially during these troubling times. I would love to assist you with getting your services back up and running. 

 

Can you please send me a private message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!