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contacting comcast

New Poster

contacting comcast

I am really upset about the FACT that I cannot reach comcast on an AT&T telephone. Land line or cell phone. Should my cable go out, which it frequently has, I would be unable to reach out for help or report an outage! The only way to reach comcast is either online or use your comcast phone. This is BS! If the cable is out, you cannot be reached! I want a response to this message.
Do I recommend your website? NOT if people can't reach you without using a comcast site!
I repeat, I want a response to this message!

Bronze Problem Solver

Re: contacting comcast

What number are you calling?  1-800-COMCAST is the only one Comcast has for customer assistance.  There are also non-phone ways: 

Chat: https://support.xfinity.com/chat

Facebook: https://www.facebook.com/comcast/

Twitter: https://twitter.com/comcastcares or by using @ComcastCares