A couple weeks ago, I had an online chat with an Xfinity rep because we were having issues losing service connection. I said this had happened several times. My complaint was that because of the amount we're charged monthly, I shouldn't have the number of problems we'd been experiencing. The rep said we would receive a credit on our next billing statement. My statement came weeks after the complaint and I did not receive the credit. I asked to email a confirmation of the credit, and never received it. I just want to inform you that when this current contract is up, I will be moving on to a different service.
Thanks for reaching out. I can review your account and account notes to see why it has not been applied. In order assist you, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.