Community Forum

comcast service really bad

New Poster

comcast service really bad

My DVR are broken since 10/19, I contact comcast via chat with Xfinity Assistant and ask to send a replacement DVR to my home, three time they promise DVR should arrive in a few day, three times nothing show up. I have yet to receive my DVR replacement. I have not been able to watch my TV since 10/19. Should I cancel my comcast service?

Official Employee

Re: comcast service really bad

Hello, @yuhmin,


I apologize for the inconvenience this has caused you. I know how important our services are to our customers so I want to do my very best in assisting you. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!