comcast service issues messages

[anything213]

I keep getting emails/text messages/phone calls stating there have been issues with my connection. Comcast never seems to have an answer on what is actually wrong, and I am not noticing any issues with any of my services.  They keep telling me to tighten my cables and restart my router and that is it, nothing else.

[ComcastElla]

Welcome to the Xfinity Forums, anything213! We could have issues in the area that doesn't affect all customers. I can check what is going on, could you please send me a private message and include your full name, the account holder's name as it's listed on the billing statement? Click on my name ComcastElla, then click Send a message.