Have had problems with tv and internet for quite some time and it was getting progressively worse. I was having to unplug and plug back in my X1 box 3 and more times a day and often it didn't do anything for the picture on my tv. Recently the tv wouldn't show a picture at all. I called to find out what could be done. I was told a Tech would have to come check out the problem, it couldn't be fixed with a reset from the person I was talking to.
The Technician arrived promptly at the beginning of the specified time window. After checking things out, it was determined that the problem was with the cable outside, it was very old and needed to be replaced. So why am I being charged $70?
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