Community Forum

change service address

Highlighted
New Poster

change service address

Im having my service set up but I looked at my adressand it is correct except for the room/apt number for my service which shouldn't affect it but I could not find anywhere explaining if xfinitiy will call you or text you when they arrive to set up my service. Whats the process and how do i change my service address

Highlighted
Official Employee

Re: change service address

Hi there @dangidangh1, please private message me your account number, the address it's listed as vs the actual, and we'll get the changes taken care of. 

 

Thanks!

Jonathan


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: change service address

Jonathan I need to change my service address. My WiFi is working so far but I'd rather be safe than sorry
Highlighted
Official Employee

Re: change service address

hi @soniajleija, please private message me your current service address and what address it should be, your cross-street, and any helpful information around your residence (e.g. a split duplex, and your neighbor doesn't show up in the system, the county rezoned and acknowledges your residence, you have separate utilities from your neighbor, etc)

 

To send a private message, please click my name "ComcastJonathan" then select "Send a Message" on the right side.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: change service address

Change services address