Community Forum

change phone number on the acct

New Poster

change phone number on the acct

I changed the phone number on my acct saved it but the website  asked for a second number so I entered same number again but it doesnt change anything still showing old phone number

Official Employee

Re: change phone number on the acct

nannyroo8, what number are you changing? The main account contact number or the alternative phone number?

New Poster

Re: change phone number on the acct

its the number listed on my profile which is my old comcast number

Official Employee

Re: change phone number on the acct

@nannyroo8

 

Unfortunately, the system won't allow you to use the same phone number twice when asking for an alternate phone number on the website. I can review your account on my end to see if I'm able to confirm the number update to your phone number. If you'd like me to do so, send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.