my 2 year plan ended 3/26 and when I got my new statement it went up by $25. i called in and was on hold for 1 hr then Duane got on the phone for another hour to come up with a new plan for me. He was able to get me a lower plan as of 5/1. well the plan did not change so I called and was on the phone today 5/7 for another hour and Laiza told me that he made a mistake and there was nothing she could do and the price would go up. Obviously that is not acceptable and I told her to have her supervisor or someone from the retention department call me. It has been 1 hour since then and no phone call. I request that you give me the phone # or email to Tom Karinshak the Executive Vice President and Chief customer experience officer. This is a total waste of my time and all we are talking about is $7 a month difference which Comcast will not absorb.