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cant manage my account for upgrading or downgrading my account online

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cant manage my account for upgrading or downgrading my account online

everytime i try and update or change my comcast plan on line it tells me i cant and to call the 1800 number. i would like to do this online for conveance.

Official Employee

Re: cant manage my account for upgrading or downgrading my account online

Hey hershell619, 

 

Unfortunately, you won't be able to make the changes on your end. However, I'd be more than happy to review and discuss any offers you saw that you may be interested in to see if you are eligible, or I can discuss the offers I have available on my end. Please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.