In about a month, we are moving out of the country. We have a set top box, a modem, and two separate remote controls. When we cancel our service, what do I have to return to the nearest service center? And do we require an appointment ahead of time in order to cancel? What are the hours of the service center?
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See https://www.xfinity.com/support/cable-tv/returning-your-equipment/. If you go to a Service Center, an appointment is not necessary, but might speed up the process.
You should return all equipment rented from Comcast, especially cable boxes and modem/gateway/eMTA (phone service) devices. If you're in a generous mood, return the box power cords/power packs and the remotes as well.
If possible, get written confirmation that your account was closed, as they sometimes "forget". Also, be sure to get a receipt for the equipment you turn in, and be sure to and keep that receipt forever. See http://forums.xfinity.com/t5/Billing/How-to-View-Pay-your-bill-Online-and-or-Secure-your-Account/m-p.... Comcast is in the habit of "forgetting" that equipment has been turned in and billing you for it months or years later.
Hello r_rees, I see BruceW has given you some information, do you still need assistance?