Community Forum

cancelling the service

New Poster

cancelling the service

In about a month, we are moving out of the country.  We have a set top box, a modem, and two separate remote controls.  When we cancel our service, what do I have to return to the nearest service center?  And do we require an appointment ahead of time in order to cancel?  What are the hours of the service center?

Gold Problem Solver

Re: cancelling the service

See https://www.xfinity.com/support/cable-tv/returning-your-equipment/. If you go to a Service Center, an appointment is not necessary, but might speed up the process.

 

You should return all equipment rented from Comcast, especially cable boxes and modem/gateway/eMTA (phone service) devices. If you're in a generous mood, return the box power cords/power packs and the remotes as well.

 

If possible, get written confirmation that your account was closed, as they sometimes "forget". Also, be sure to get a receipt for the equipment you turn in, and be sure to and keep that receipt forever. See http://forums.xfinity.com/t5/Billing/How-to-View-Pay-your-bill-Online-and-or-Secure-your-Account/m-p.... Comcast is in the habit of "forgetting" that equipment has been turned in and billing you for it months or years later.

Official Employee

Re: cancelling the service

Hello r_rees, I see BruceW has given you some information, do you still need assistance?