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can't manage account

New Poster

can't manage account

Online is telling me i cannot manage my account online - to call a phone number. Then that phone number only gives me billing options and won't let you just speak to a representative. How to i actually make changes to my plan?

Expert

Re: can't manage account

Depending on your services you may not be able to manage your account online. An employee here would be happy to help you if you like though. Just tell them what you want and they will send you a message with available options. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: can't manage account

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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