I've asked a Comcast employee to help you. You should expect a reply in this thread.
If you don't wish to wait for a reply: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
If you still need assistance please reach out in a private message verifying your first and last name and the phone or account number associated with your services and we can start there.
To send a private message click on my name "ComcastChe", then click private message me.