Hello corrine_till. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with getting a technician scheduled to repair your service that is not working. Please reach out to me via private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.