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broken verbal promise

Regular Visitor

broken verbal promise

After hours on the phone with different reps, two of whom made verbal promises that were not followed through on, how do I get Comcast to follow through with what they are promising, or even restore the previous service that we had?

Official Employee

Re: broken verbal promise

Hi rj7195, 

 

I can help address your concerns. However, if the services you are requesting is something that is no longer available I can't make any promises that this is something I would be able to provide. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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