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billing

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billing

I turned in my modem at least 3 years ago and bought my own.  I noticed on my bill this month that I am being charged for a modem rental.

I went back through July 2018 (as far as my bills go back on the Comcast website) and I see I have been charged all this time!!  How do I go about getting a credit on my account?

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Expert

Re: billing

@sandralee00 

 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our PM Policy here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Expert

Re: billing

Customer helped in another thread by @ComcastMorgan.

 

This thread is locked.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!