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i have to pay for 75mbps and every test i do says i am at 32.

why is this

why am i paying for <Edited> service

you are not giving me what i pay for

i have frequent outages and my rented router restarts and stops 2-3 times a day

i called and spoke to you and you said it is because of heavy traffic at the time.

i dont care if others are on the internet, i pay for service.

i want you to give me a better plan and rate that is equal to my actual service.

oh and i tried to talk to someone instantly and guess what...i doesnt work either.

Official Employee

Re: billing

Hello, idontlikeyou2. Welcome to the Xfinity Forums!

We definitely want you to be able to fully enjoy the services you are paying for. I would love to look over your account to help pinpoint the cause of your diminished speeds and help get it fixed as quickly as possible. Please send us a private message with your first and last name as well as your service address so we can assist. 
 To send a private message, click my name "Comcast_Support", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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