Community Forum

being on hold

New Poster

being on hold

I have been on hold for a half hour.  they said only 5 minutes.  how do I get to talk to a person

 

Expert

Re: being on hold


@mothergram wrote:

I have been on hold for a half hour.  they said only 5 minutes.  how do I get to talk to a person

 


You can post about your issue here, leaving out any personal identifying information.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Bronze Problem Solver

Re: being on hold


@mothergram wrote:

I have been on hold for a half hour.  they said only 5 minutes.  how do I get to talk to a person

 


Hit zero (0) at each prompt.  Eventually, the AI gets confused, and it calls for a human.