Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
Sorry for the experience you've had while trying to get your services activated. I'd like to review your account to see how I can make this right and see about getting the cables you need. In order assist you, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.