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account number change

New Poster

account number change

I used to have xfinity account but recently when I got new contract for internet, i got new account number. but there is nothing i can do for changing account number to do anything online. please change my old account number to new account number.

I can't see anything about internet option in my account even xFi

Expert

Re: account number change

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: account number change

Hello yujun118. I can assist with getting your user ID migrated to your new account. In order to change that provisioning, please send me a private message and include your full name, service address, and account number so I can access your account.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!