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Xfinity wifi hotspot

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Xfinity wifi hotspot

Primary account holder changed adresses last week since then its telling me i need a wifi on demand pass but the service is activevi think username got detached from the account because of move
Expert

Re: Xfinity wifi hotspot


@Jjapr92 wrote:
Primary account holder changed adresses last week since then its telling me i need a wifi on demand pass but the service is activevi think username got detached from the account because of move

Did the account holder transfer service to their new residence?


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Official Employee

Re: Xfinity wifi hotspot


@Jjapr92 wrote:
Primary account holder changed adresses last week since then its telling me i need a wifi on demand pass but the service is activevi think username got detached from the account because of move

Hi @Jjapr92, Were you able to get this taken care of?  


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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