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Xfinity told me they would waive my fee . Instead they cancelled my account

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Xfinity told me they would waive my fee . Instead they cancelled my account

I am half way through my agreement. I just recently moved. After setting up my modem and troubleshooting we found that my appartment didn't not have the connection set up. I was then told i had to pay $70. I told them that this was not my fault and i should not have to pay for it. The csr agreed and gave me a reference number and advised my to call back and explain the situation since i called on a sunday. I get around to it that following Tuesday and the guy say #1 no need to give any reference # 2 ill have to pay it no matter what. After telling him i dont feel thats fair he then offered to pay half. I told him i dont believe i have to pay and i would rather cancel. This csr rep did nothing to try to keep my from canceling. I do have to say he was polite through the conversation. I find it humorous and disappointing that instead of waiving the fee and keeping my business you would rather have me cancel and leave a customer completely dissatisfied with a bad lasting impression.