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Xfinity surveys

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Xfinity surveys

Suggestion: On surveys, when asking if a rep or an issue was resolved, besides yes or no responses, there needs to be “not applicable” and/or “other.” Many times my Xfinity issue isn’t resolved but it’s been because of “system maintenance” or similar factors, so in my opinion, only having “yes” or “no” options defeats finding out why a problem was’t fixed. (Oftentimes it’s not thru any fault of customer support staff.)