I moved your post to the customer service area of the forum from x1 streaming website area.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Greetings, @JOJOW4! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear there were purchases made without you being aware. I would like to look into this and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, @JOJOW4. I have not heard back from you and hope the issue was resolved. If you still need assistance, please feel free to start a new public thread.