Community Forum

Xfinity streaming

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New Poster

Xfinity streaming

How do I delete erroneous streaming purchases
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Expert

Re: Xfinity streaming

I moved your post to the customer service area of the forum from x1 streaming website area.



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New Poster

Re: Xfinity streaming

I would be more than honored
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Expert

Re: Xfinity streaming

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Xfinity streaming

Greetings, @JOJOW4! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear there were purchases made without you being aware. I would like to look into this and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Xfinity streaming

Hello, @JOJOW4. I have not heard back from you and hope the issue was resolved. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!