Hello AudioBerg, thank you for reaching out to us here with this concern. It sounds like you've been through quite a bit with trying to get this issue resolved. Please allow me the opportunity to look into this for you, with COVID around we all need our services to work as designed. For further assistance could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?
So again, you people are ignoring me..
Did you send a private message as requested?
Hello @AudioBerg, I do see you have spoken to a few of my colleagues through private message previously. I do ask that we continue our conversation there so we can continue to assist you. You can send me a private message by clicking on my name "ComcastPeter" and then clicking on the "Send a message" button.
@AudioBerg I do see we have replied to your last private message you sent to us and we look forward to your next private response. Although, I can definitely understand your skepticism and frustration, but since we've been discussing specific information related to your services and account, I would need you to continue to work with our team via private message. Otherwise, you can also reach out to one of our other support teams by selecting an option at https://www.xfinity.com/support/contact-us.