Community Forum

Xfinity prepaid visa expired

New Poster

Xfinity prepaid visa expired

I have an expired prepaid Xfinity Visa that I never used. How do i get it one re-isued?

Official Employee

Re: Xfinity prepaid visa expired

Hi, bonnieb3608 - I submitted a request to reissue a new prepaid card for the same amount. We will need to verify with the bank that card was never used, as soon as we get a confirmation we will send you a new one. I will follow up with you as soon as I get an update. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Xfinity prepaid visa expired

@bonnieb3608 - The new prepaid card will be processed on 11/14 and you should receive a card within 21-23 business days. Please let me know if you have any questions. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Xfinity prepaid visa expired

My Visa prepaid card arrived way late and has now expired before I was able to use it.

 

Need a new one re-issued, please.


bonnieb3608 wrote:

I have an expired prepaid Xfinity Visa that I never used. How do i get it one re-isued?


 

Official Employee

Re: Xfinity prepaid visa expired

@Rhaelig421 - Got your private message and will reply back. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!