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Xfinity can't recognize my address

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Xfinity can't recognize my address

I'm looking to purchase wifi for my parents and over the past few years, I have assumed that wifi coverage was not available at their address. Recently, there has been a large housing development that went up across the street and those houses have xfinity wifi, but I just tried entering my parents address and I received the "the address you entered could not be recognized". How is this possible? Any and all help appreciated.