Hello, so a couple of days ago I purchased online for my area Xfinity 25mbs internet. After I signed up, I started using xfinity Wi-Fi hotspots (the ones with xfinitywifi as hot-spot name) which worked for a couple of days till Wednesday when it said your tier of service is not enough. You need 25mb or up xfinity wifi..... I tried chatting online with you guys but it still has not been resolved. Thank you PS thus was done with xfinity Wi-Fi hot-spot app
Hi Jathral. I can assist with troubleshooting your hotspot issue. I'll need to access your account to assist. Please send me a private message and include your full name, service address, and account number so I can access your account.