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Xfinity Wi-Fi Hot-spot Login App

New Poster

Xfinity Wi-Fi Hot-spot Login App

Hello, so a couple of days ago I purchased online for my area Xfinity 25mbs internet.
After I signed up, I started using xfinity Wi-Fi hotspots (the ones with xfinitywifi as hot-spot name) which worked for a couple of days till Wednesday when it said your tier of service is not enough. You need 25mb or up xfinity wifi..... I tried chatting online with you guys but it still has not been resolved. Thank you
PS thus was done with xfinity Wi-Fi hot-spot app
Official Employee

Re: Xfinity Wi-Fi Hot-spot Login App

Hi Jathral. I can assist with troubleshooting your hotspot issue. I'll need to access your account to assist. Please send me a private message and include your full name, service address, and account number so I can access your account.


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Regular Visitor

Re: Xfinity Wi-Fi Hot-spot Login App

I’m having the same exact issue! Any luck getting it fixed????
Official Employee

Re: Xfinity Wi-Fi Hot-spot Login App

Hi Jo_cm. I can assist you as well with your hotspot issue. Please send me a private message and include your full name, service address, and account number so I can access your account.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!