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Xfinity Pre Paid Self Install

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Xfinity Pre Paid Self Install

I paid for the xfinity pre paid started kit and have yet to receive a confirmation number or have yet to receive the kit. It's been almost 6 days and have heard anything. No tracking number either, I wouldn't think xfinity would take this long. What should I do next?

Re: Xfinity Pre Paid Self Install


Thank you for visiting the forums! 


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: Xfinity Pre Paid Self Install

Hello Jaymo90, I can locate your SIK order for you you. Please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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