I signed up for Xfinity Mobile in September and enrolled in the $200 visa gift card offer. It is long past the required 90 days, but the status on the reward center still shows as "Pending Fulfillment Eligibility". How long should I wait? Calling the customer care number 800-526-3268 is not helping as I only hear music and never get to speak to anyone even after waiting for 2 hours in the middle of the day (M-F).
Who can I reach out to get help?
Hi nycdpj, I can review this on my side for you. Please send me a private message with your account information (your name, address and account number for you core services).
Hi nycdpj, thank you for your private message and if you are still needing assistance please let me know.