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Xfinity LIVE Instant TV/Package Upgrade

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Xfinity LIVE Instant TV/Package Upgrade

To C.S,


I have tried you 30-day Trial of Xfinity LIVE TV since 11/06/18. After discussing w/a few CS Agents asking questions about adding an upgrade package. I spoke w/Karen (Agent) a few days ago). I asked several questions. 1. On my account online it had a $25 Sports & News package. I checked my account this morning and I am being charged $28.50?? Why?

2. In the channel package it also included Fox Business, Fox News and Regional Sports. I asked Karen to look up what is Regional Sports, specificially does that include ROOT Sports NW. After much research she says YES, that ROOT Sports is included. Well this morning I checked for the upgraded channels. I do NOT have Fox Business, Fox News or ROOT Sports! Please tell me why, after I asked several CS Agents to confirm.

Before going w/Xfinity LIVE TV , I have tried other Streaming competitors. I really enjoy HULU LIVE, but I thought I would be loyal and stick w/Xfinity, since I have been a customer of Comcast for more than 20yrs (WA, CA and OR).

If I do NOT get these channels included on the package I chose, I will take steps in cancelling my subscription.

Gary G


Official Employee

Re: Xfinity LIVE Instant TV/Package Upgrade

spanky15, welcome to the forums. 


I wouldn't want to see you leave, and I'd like to have the opportunity to review this further with you. To get started, please send me a PM with your first and last name. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

I am an Official Comcast Employee.
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