Since April 30th 2018, my internet/phone/X1 has been disconnected 18 days 1 to 4 or more times a day. I have called Xfinity multiple times and each time their only help is to schedule a technician. So I schedule. Then 10 minutes later everything is working fine so I cancel the tech. Things seem two work for maybe a week, then I go through the disconnections daily until I lose my mind and call again. Thisis at my mom's house. I have been living here for a year providing full time care for her, she has extensive stage cancer. My employer is allowing me to work from home. The connectivity issues have become more than a nuisance. Is there anyway to get some real answers and fixes to the problems from Xfinity? Who can I call/email? This company is completely irresponsible when it comes to customer service.
I'm not sure what you want from us? If the remote reps can't resolve your issue, you need a tech visit.