I had been a long time customer with Mediacom, Internet only, and it seemed like the bill was continually rising.
3 days ago, the Wife & I were in Walmart and we encountered an Xfinity sales rep who said the following: Hight speed Internet, 100 MBS, 1000 GB of monthly data, $44 per month and you can cancel at any time. Plus if I do the Auto Pay there is a $5 discount. WOW! Sign me up. Now I get home and proceeed to start the new service, I have my own Netgear
C1000 Modem/Router which I will use. Yes, I called for assistance. The Techs were excellent, patient, knowledgeable and very helpful. I'm up within a few minutes. Now I check my account. The monthly bill is going to be $54 per month...... So I speak with a Rep. I purchased the "Blast" and was told what the cost would be and it wasn't $54 per month....
Ok, agent said that would be fixed. We also discussed no need for a company modem. Next I see the bill is $44.95 because I am being charged an additional $10 for High Speed (75 MBS). I asked if I didn't take that option what would my speed be and I was told 60 MBS. That's fast enough for me. Ok we are finally getting somewhere. Then I get an email saying my UPS Package will be delivered today. I can't say for sure but I think it might contain a Modem.... We'll see. If it does I shall take it to the local Xfinity store. On the plus side of all this I like the internet service, I like the site and also the email. Xfinity/Comcast from sales to administration needs a fix. I am thankful that the Techs were excellent.
Solved! Go to Solution.
JKS44 wrote: ... with Mediacom ... it seemed like the bill was continually rising. ... Hight speed Internet, 100 MBS, 1000 GB of monthly data, $44 per month and you can cancel at any time. ...
Chances are very good that:
You may want to reread the fine print that should have been supplied by your rep, and the terms that should be posted in https://customer.xfinity.com/#/settings/account#legal-agreements-contract. If applicable, also see http://forums.xfinity.com/t5/Billing/Early-Termination-Fees-ETF/m-p/2895117#M96760.
I appreciate the reply I received and I am happy with the service provided.
Just one note if I may, I was told that I should have read the fine print, and I agree, BUT,
does my reading the fine print allow your salesperson to lie to me? Let's review what he said.....
39.99 for life - Wrong - your fine print says 12 months
Cancel anytime without fee - Wrong you stated the penalty for cancelling early.
100MBS - Wrong - 75MPS but at an added $10.00 per month.
I said I didn't ned the extra 15MBS, but the last time I checked my account the $10 charge was there.
On the positive side, the support info Xfinity/Comcast has provided has been excellent.
I am glad I switched from Mediacom to Xfinity/Comcast.