Community Forum

Xfinity Assist

New Poster

Xfinity Assist

I called Xfinity on 7/10/18 to get my internet speed increased. Last night I received text from 266-278 Xfinity Assist saying to get start just tap the link and then another saying my equipment order was processing - I have an older phone so I couldn't tap. I just seen under the forum that other people have had the same problem.
Highlighted
Official Employee

Re: Xfinity Assist

Hello janicew147. I can assist with reviewing your account and your internet speed. Please send me a private message and include your full name and account primary phone number so I can access your equipment. 

New Poster

Re: Xfinity Assist

I received the same message, clicked on that link and then suddenly my phone said "No SIM" and I couldn't use it anymore until I removed the SIM card and put it back in again. I have no idea whether I was scammed or had personal information stolen. Very troubling that what seems like a scam, or at the very least a link that disables your phone, seems to be coming from Comcast's official text notification number.