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XRE -03121

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XRE -03121

I am receiving the XRE-03121 error when I try to tune to MTV2 channel. My channel lineup indicates that this channel is included in my plan. Any help would be appreciated.
Official Employee

Re: XRE -03121

Hello, Akb1223! Welcome to the Xfinity Forums. 

I would like to look further into this issue and help you be able to access MTV2 again. Please send me a private message with your first and last name so I can assist. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employee

Re: XRE -03121

Akb1223, as I have not heard back from you in some time, I have closed this thread to further comments. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!