Spent 4 days, 2 trips to the Comcast store for different boxes, over 4 hours on the phone with a half dozen techs and mean tweeting customer cares and still get this error. Tried changing the coax because a tech said the signal is too low. Tried different outlets where my TiVo equipment works fine. I am so frustrated.
They said a higher level tech will call back but nothing. Thank god for my TiVo equipment or I wouldn’t have any tv.
i had similar issues pairing my cable cards when I got new TiVo box.
I know it’s about getting the right person on the line but it should not have to be like that.
Any help or direction is appreciated
Hello Err-16. I can troubleshoot your XRE error further, and check the rate codes on your account. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.