I have been a Comcast customer for about five years now recently I saw that they had New remote for the X1 the XR15. Since then I have called customer service twice and been to two different Xfinity store to no such luck I have yet to get my hands on a XR 15 remote. I’m starting to wonder do they even exist outside of the picture on various websites. Come on Xfinity if you’re going to announce a product available to the public shouldn’t be at least available? Loyal customer for five years can someone in customer service find me an X-RAY 15 remote?
Hello Sphillips9898, I can assist you with getting an XR15 remote. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?