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XR15 Special order Question

Regular Contributor

XR15 Special order Question

Today we placed a special order for xr15 voice remotes I want to make sure the special order is correct
because I ordered the remotes once before and they sent me 3 XR11's by accident which I need to return


Could a Comcast form employee check the order for me, please?
and explain how I return the old ones? I didn't open the boxes?

thank you and Merry Christmas!

Official Employee

Re: XR15 Special order Question

Hi dkinley1, 


Happy Holidays! I can help review your order. In order to assist you, please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, the phone number, street address, and the account number associated with your services.