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XFinity Docsis 3.1 Gigabit Internet: No Definite Answer

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XFinity Docsis 3.1 Gigabit Internet: No Definite Answer

Hello All,

I have a Docsis 3.1 modem from Netgear (CM1000) . Is there a way to search if my address allows for self-install?  I've called in and get different answers... The first person I spoke with said no, the second person said that my account should already be at gigabit speeds (which is not) and that no other install is requried.  It seems as if the call center doesn't know what the service is. Just need a defiante answer so I can upgrade if it's avialable in my area.

 

Expert

Re: XFinity Docsis 3.1 Gigabit Internet: No Definite Answer

Does your CM1000 happen to be the CM1000-1AZNAS?

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Frequent Visitor

Re: XFinity Docsis 3.1 Gigabit Internet: No Definite Answer

Hello I have the the CM1000

Frequent Visitor

Re: XFinity Docsis 3.1 Gigabit Internet: No Definite Answer

Anyone form Xfinity would care to chime in???